Refund Policy

1. General

This Refund Policy applies to all services provided by Syntix, Bahnhofstrasse 29, 8154 Oberglatt ZH, Switzerland. All contracts are B2B — no consumer right of withdrawal applies. This policy supplements the Terms & Conditions and is governed by Swiss law.

2. Project Payment (Full Upfront)

Project work (website and application development) is paid in full at the time of order via Stripe Checkout. Once payment has been received and work has commenced, the project fee is non-refundable. Payment covers project planning, design, concept work, resource allocation, and execution of the agreed scope.

Acceptance occurs when the Client confirms the deliverables in writing, deploys or actively uses them in a production environment, or fails to submit specific written defects within 14 days of the Contractor's acceptance request (see Terms & Conditions §7). Post-acceptance disputes regarding quality are handled under the warranty terms in Section 4 below.

3. Cancellation Before Work Commences

If the Client cancels the project after payment but before any project work has commenced, a refund may be issued at the Contractor's discretion on a case-by-case basis, less any non-recoverable third-party fees (e.g. Stripe transaction fees, domain registration, paid software licences).

No refund will be issued once project planning, design, or development work has begun.

4. Monthly Management

Monthly Website Management fees are charged in advance and are non-refundable for the current service month. If the Client cancels the service in accordance with the notice period set out in the Terms & Conditions (30 days before the end of the respective contract month), no further charges will be made and the service continues until the end of the paid period.

No pro-rata refund is issued for unused days within a paid month.

5. Warranty & Post-Acceptance Fixes

The Contractor provides a 1-month warranty from the date of acceptance. During this period, defects that are the Contractor's responsibility will be remedied free of charge. Refunds are not issued during the warranty period — the remedy is always a fix first.

If the same defect cannot be resolved after two remedy attempts, the Client may request a proportionate price reduction in accordance with §8 of the Terms & Conditions.

After the warranty period expires, ongoing maintenance, updates, and fixes are available through the Website Management service. This service is designed to keep the delivered work running smoothly over the long term.

6. Contact

For refund requests or questions about this policy, please contact us at [email protected]. We aim to respond within 24–48 hours.